Your Privacy & Rights
Dovez Nest Home LLC ensures safe, dignified, and HIPAA-compliant care for every individual.
Privacy, Safety & Client Rights
Dovez Nest Home LLC
Dovez Nest Home LLC is committed to providing compassionate, safe, person-centered services while protecting the privacy, dignity, and rights of every individual we serve. This page explains how we protect your information, your rights as a client, and our commitment to quality care.
Our Mission of Care
Dovez Nest Home LLC provides Medicaid waiver services that support individuals with disabilities in living safe, independent, and meaningful lives. Our services include personal care, respite care, social companionship, transportation, and assisted living coaching.
We believe every individual deserves:
- Respect and dignity
- Safe and ethical care
- Privacy and confidentiality
- Person-centered services
- A voice in their own care
Client Rights & Dignity
Every person receiving services from Dovez Nest Home LLC has the right to:
- Respect and Dignity
- Be treated with kindness, respect, and compassion
- Receive services free from abuse, neglect, exploitation, or discrimination
- Be supported in a way that promotes independence and choice
- Person-Centered Care
- Participate in planning their services
- Make decisions about their daily activities and routines
- Receive care tailored to their individual needs and preferences
- Freedom from Abuse and Neglect
We maintain a strict zero-tolerance policy for abuse, neglect, or exploitation. All employees are required to report any concerns immediately in accordance with Florida law and Medicaid provider requirements.
- Right to Voice Concerns
- Clients and families may:
- Ask questions about services at any time
- Report concerns or complaints without fear of retaliation
- Request changes to services when needed
To report a concern, please contact us directly using the contact information on our website.
Privacy & HIPAA Compliance
Dovez Nest Home LLC is committed to protecting the confidentiality and security of personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Florida privacy laws.
How We Protect Your Information
We safeguard personal and health information by:
- Limiting access to authorized personnel only
- Using secure storage methods for records
- Providing staff training on confidentiality and privacy
- Following strict policies for sharing and releasing information
How Information May Be Used
Client information may be used only for:
- Providing and coordinating services
- Meeting Medicaid and regulatory requirements
- Communicating with guardians, support coordinators, and healthcare professionals when authorized
- Billing and administrative purposes
We do not sell, rent, or share personal information for marketing purposes.
Website Privacy
If you submit information through our website contact forms or email:
- Information is used only to respond to your inquiry
- We do not share website submissions with third parties without permission
Please avoid sending sensitive medical details through website forms whenever possible.
Non-Discrimination Policy
Dovez Nest Home LLC provides services to all eligible individuals without discrimination based on:
- Disability
- Race or ethnicity
- Religion
- Gender or gender identity
- Age
- National origin
- Sexual orientation
We are committed to creating a safe and inclusive environment for every client and family.
Safety & Quality Commitment
The safety and wellbeing of the individuals we serve is our highest priority.
Our quality and safety practices include:
- Background screening and training for all employees
- Ongoing staff education and supervision
- Incident reporting and corrective action procedures
- Emergency preparedness and response planning
- Continuous quality improvement practices
We work closely with families, guardians, and Support Coordinators to ensure services remain safe, effective, and person-centered.
Reporting Concerns or Complaints
If you have a concern about services, safety, or privacy, we encourage you to contact us. We take all concerns seriously and work to resolve issues quickly and respectfully.
Website & Medical Disclaimer
Information provided on this website is for general informational purposes only and does not constitute medical or clinical advice.
Services provided by Dovez Nest Home LLC:
- Are non-medical support services
- Are based on individual assessment and Medicaid authorization
- Do not replace medical or healthcare treatment
Always consult a qualified healthcare provider for medical concerns.
Updates to This Policy
Dovez Nest Home LLC may update this page periodically to reflect changes in regulations or services. Updates will be posted on this page.
Dovez Nest Home LLC
Providing compassionate, person-centered support with dignity, safety, and respect.